Terms and Conditions
Customised-Morocco.co.uk provides this booking platform and acts as an intermediary for tour and tourist services provided by Orange Tours Morocco.
Customised-Morocco.co.uk provides visitors/users/customers and tour and tourist service supplier, Orange Tours Morocco, with this booking Platform for the sole purpose of supplying tour and tourist services. All contracts for tour and tourist services contracted will be concluded directly between the visitors/users/customers of Customised-Morocco.co.uk and the tour and tourist services supplier, Orange Tours Morocco.
The tour and tourist services supplied are those specified in your booking confirmation/contract/invoice provided by Orange Tours Morocco. By contracting tour and tourist services via this booking platform you are deemed to have understood and agreed to the terms and conditions herein.
For the purpose of clarity, Customised-Morocco.co.uk shall not be considered a contract party for tour and tourist services offered or purchased through this booking platform.
This website, including any sub-sites linking to this website, is provided and operated by Customised-Morocco.co.uk.
All bookings and contracts made through this platform are subject to the terms and conditions specified herein by Customised-Morocco.co.uk, in addition to the terms and conditions specified by tour and tourist service supplier Orange Tours Morocco.
Users/visitors/customers of this platform are deemed to have read, understood and agreed to the terms and conditions specified herein, including our Privacy Policy and Cookie Policy.
Customised-Morocco.co.uk excludes its liability and does not offer warranties, express or implied, for any Errors or Omissions within the platform. Customised-Morocco.co.uk does not guarantee the platform is free from viruses or any harmful malware/software and that the platform has not been accessed and altered by unauthorised third parties or suffers technical defects.
The service contract agreed with Orange Tours Morocco shall include all fees applicable to the services by contracted and supplied, and are to be paid by the user/visitor/customer of the platform directly to Orange Tours Morocco upon arrival in Morocco.
Tour and tourist services will not be supplied and all contracts considered cancelled if deposit payments are not received by the specified contracted date.
Custmised-Morocco.co.uk shall not be liable for any deficiencies in the performance or services provided by Orange Tours Morocco and excludes its liability and offers no warranties, express or implied, for breach of contract by Orange Tours Morocco for example, but not limited to, force majeure, injury to life, death, or any other claim howsoever arising within the scope of any contract made between users/visitors/customers of this platform and tour and tourist services supplier Orange Tours Morocco. Liability will be limited only to that ordered by Court in the United Kingdom.
It is a mandatory requirement of Customised-Morocco.co.uk and Orange Tours Morocco that users/visitors/customers of this platform obtain comprehensive travel insurance from the outset when purchasing any contracted services. A travel insurance policy that covers emergency medical assistance and repatriation, and also covering all activities you are planning to participate in is essential for all tours and tourist services offered on this platform and Orange Tours Morocco reserve the right to ask for proof of such.
CustomisedMorocco.co.uk reserve the right to make changes to these terms and conditions at any time and without notice.
To make a booking please complete the ‘Booking Form’ which will be emailed directly to Orange Tours Morocco (Sarl) in Morocco.
We would advise customers to await confirmation of tour availability before proceeding to book their flights. Some tour itineraries may require adjustments to fit around customers’ flight arrivals and departures. Please advise Orange Tours Morocco of your flight details as soon as they are known. It is essential you provide passenger names as they appear on passports.
Once a booking is confirmed, it shall be held for a period of upto 5 days, upon which a non-refundable deposit as stipulated by invoice shall be required. Payment can be made via electronic bank transfer. On receipt of the customers’ deposit, Orange Tours Morocco (Sarl), will confirm full travel arrangements in writing, providing detailed itineraries and an invoice.
The balancing payment shall be payable in cash at the commencement of the customers’ tour and collected by a representative of Orange Tours Morocco (Sarl).
Deposits will be forfeited in the case of non-arrival by the customer in Morocco.
We understand that sometimes your plans may change. Should you need to cancel your trip, your deposit, whilst non-refundable, can be credited to the cost of an alternative trip, less costs incurred, i.e. hotel reservations, etc, if taken within one year of your original booking.
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for Orange Tours Morocco (Sarl), to operate the planned itinerary. If Orange Tours Morocco cancel your booking, you can transfer amounts paid to an alternate departure date or receive a full refund of monies paid to date. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
Our tour prices are fixed and are not subject to variable seasonal pricing.
Children under the age of 5 can often be accommodated on tours free of charge when accompanied by two full paying parents/guardians sharing the same room.
Children from the age of 5 to 12 years are accommodated on tours at a reduced price of 50% when accompanied by two full paying parents/guardians sharing the same room.
Children above the age of 12 will be considered as adults.
Comprehensive travel insurance with a policy that covers theft, loss and, in particular, medical problems is strongly recommended for all visitors to Morocco. You should obtain your travel insurance at the time of booking your trip. Purchasing just before you leave home may result in you not being covered for delays to your flight caused by strike action that began, or was threatened, before you took out the insurance. Morocco does not have reciprocal health care arrangements with the UK and other EU countries. Please ensure you have adequate health cover. By booking a tour and paying the deposit you agree to obtain comprehensive travel insurance which covers cancellation, curtailment, delays, loss of luggage, personal money and effects, expenses and damages arising from accidents, injury, illness and death, emergency repatriation and personal liability. Orange Tours Morocco (Sarl) reserves the right to request proof of such insurance documentation.
The official currency of Morocco is the Moroccan Dirham, denoted as MAD or Dhs. Moroccan Dirhams cannot be obtained outside of Morocco as it is officially designated a closed currency and can only be traded within Morocco. The import and export of the currency is tolerated up to a maximum of 1000 MAD (approximately £80). It is strongly recommended visitors to Morocco who have purchased currency during their visit should convert it back to their choose currency prior to leaving Morocco.
Optional activities are not included in the trip price and do not form part of the trip itinerary or your contract. Any assistance given by employees or representatives of Orange Tours Morocco (Sarl), in arranging optional activities does not render them liable in any way. The contract for the provision of those optional activities will be between you and the activity provider.
Keep in Mind – Foreign Travel Advice Morocco
https://www.gov.uk/foreign-travel-advice/morocco/local-laws-and-customs